Refunds & Reprint Policy

Every product we produce is printed specifically from your uploaded files and selected options (including paper weight, page orientation, binding style, and sizing). Because these are custom-made orders, they cannot be resold, returned, or exchanged. We encourage you to carefully verify your order details before final submission.

If you notice an error in your order, please contact our support team as soon as possible. Because printing begins quickly to meet turnaround times, we cannot guarantee changes or cancellations once an order has entered production. If production has already started, changes or cancellations may not be possible.

Customers are solely responsible for reviewing and proofing their PDF files before submitting their orders. We print files exactly as uploaded. Rooted in Wonder Print Co. is not responsible for errors in the original file, including: page order, orientation, margins, spelling and grammar, image resolution or quality, missing or duplicated pages, or upload of incorrect file versions. Rooted in Wonder Print Co. is not responsible for issues already present in customer-uploaded files unless a file review service is explicitly offered and purchased.

If Rooted in Wonder Print Co. makes a verified production error, we will gladly resolve it. Verified errors include: incorrect printing specifications (different from your order selection), missing pages caused during production or finishing, incorrect finishing options, or printing defects. If you believe your order has a production error, please contact us with order details and supporting photographs. After review, an appropriate reprint or resolution may be offered.

While we take great care in packaging your custom prints, damage can occasionally occur during shipping. If your package arrives damaged, please report it to us. To submit a claim, please provide your order number, a brief description of the damage, clear photographs of the external packaging, and clear photographs of the damaged printed materials. We will work quickly to review your claim and issue an approved reprint.

Approved reprints are provided at no additional cost when there is a verified production error or qualifying shipping damage. Reprints will be processed using the original files and specifications from the approved order. We cannot make file corrections, page count changes, or paper modifications for reprints unless a production necessity arises or otherwise agreed upon.

The following scenarios do not qualify for a refund, return, or free reprint:

• Customer uploaded the wrong file.
• Spelling or content errors in the original PDF.
• Incorrect page order, margins, or orientation in uploaded documents.
• Low-resolution, pixelated, or blurry images in customer files.
• Change of mind after production begins.
• Incorrect options (binding, size, paper) selected by the customer.
• Minor color differences caused by screen calibrations vs. physical print variations.
• Delays caused by incorrect shipping information supplied by the customer.

We ship orders using trusted carrier services. Once a package leaves our facility, the carrier assumes custody and responsibility for delivery. Please contact us regarding damaged, missing, or delivery-related concerns so we can assist you in filing carrier claims. Please note that shipping times are estimates and may vary based on carrier delays, seasonal volume, or weather.

In rare instances where a refund is approved by our management team rather than a reprint, the refund will be credited back to your original payment method. Please note that card issuers and payment processors have their own standard processing timelines, which may affect when the funds appear in your account.

We are here to support your homeschooling journey and ensure your print materials are beautiful. To request help with an order, please contact our support team. When reaching out, please remember to include your order number, a clear description of the concern, and clear photo documentation of any defects or shipping damage.